How Chatbots Are Helping Us in Different Ways?
With the introduction of technology like Artificial Intelligence, the whole world has become almost robotic. Yes, artificial intelligence has introduced us to the automation and robotic environment and Chatbots agents are one such example of this robotic agent.
As chatbots are helping in different ways, they have lessened the burden of human beings by taking over their work. Today, different industries are making use of these AI-based agents. And in this blog, I am going to introduce the fact how these chatbots are helping in different ways. But before that let’s have a quick look at some of the developer stats related to that.
According to a survey, A global October 2019 survey of e-commerce decision makers revealed that 24 percent of e-commerce companies worldwide planned on implementing AI chatbots on their sites in 2020.
Additionally, 9 percent of respondents reported that their company had already implemented them, and 39 percent of companies did not have plans to implement AI chatbots in 2020.
Proceeding with my blog, I am going to get a deep dive into the informative sea of the role of chatbots following an authentic definition of chatbots.
What are Chatbots?
How Chatbots are Helping in Multiple Ways?
#1. Automation in Customer Service
Customer service has always been key to service companies. With the uptake of the internet, customer service has gradually transformed from being personal and dialog based towards being automated and self-service oriented.
However, automation and online self-service solutions do not fully meet users’ needs for help and assistance and service providers’ costs associated with manual customer service are still increasing.
In an effort to provide more efficient customer service, while meeting customers in their preferred channels, service providers offer customer service through a range of online channels, such as company webpages, social media, email, and chat.
Customer service through chat is increasingly prioritized. Chat represents a relatively resource effective channel for the service provider, compared to support by email and telephone, as customer service personnel may handle multiple requests in parallel.
#2. Chatbots for Productivity
#3. Chatbots for Social and Relational Purposes
#4. Chatbots in Education
Chatbots in education promise to have a significant positive impact on learning success and student satisfaction.
Classification of chatbots in education according to tasks
Depending on the functions carried out by chatbots in education, we can classify them on the basis of the following tasks:
Administrative and management tasks to foster personal productivity:
Taking care of FAQs:
Chatbots provide a response to student FAQs regarding administration or learning concepts and contents. Unlike the first, they do not include personalization elements but student services in the form of FAQs. Tasks include information about admissions and enrolment, financial services, technical problems (email, virtual campus, etc) or frequent queries relating to study content.
Student mentoring:
One of the main tasks is the provision and adaptation of contents. In this case, they are
Final Words
So this is how chatbots which are AI agents are helping us in multiple ways. Different industries are getting benefit of these chatbots by adopting their intelligent assistance. I have discussed and touched some of the areas where chatbots are leaving their huge impact.
Good luck!
