Adopting digital software solutions is no longer considered a revolutionary business practice. It’s now standard for enterprises to integrate top SaaS tools into their everyday processes and across job roles, be it sales, HR, marketing, or logistics.
In fact, Deloitte’s 2019 Global Human Capital Trends research showed that over the next three years, a majority of organizations plan to increase AI-based capabilities, robotic process automation, and cognitive technologies.
With the hundreds of promising software solutions flooding the market at an unprecedented rate, it’s a mystery why any organization would have trouble going completely digital, right?
If there is a software solution on the market for nearly every potential business problem, then why is digital transformation historically so unsuccessful?
The answer is that humans are at the center of every digital transformation strategy, and learning takes a great deal of effort along with the help of practical training. In other words, the efficacy of the tool depends 100 percent on the human employees’ abilities to understand, implement, adopt, and magnify their jobs with all the new software leadership throws their way.
This means no matter how many software solutions an organization invests in, it will only be successful if human learning is at the heart of digital transformation efforts.
Here is an overview of the reasons why digital transformation is often an ineffective and frustrating experience.
With digital transformation comes new business processes, an array of further information, and a chunk of knowledge employees have to gain quickly. However, training is rarely up to par.
Digital transformation efforts often focus on technical implementation and hitting the
go-live date goal, and leadership overlooks the human learning element. For digital transformation to work, one fact remains: Humans must learn how to use the software and be motivated to continue to use it.
With our daily use of computers, mobile devices, smartwatches, streaming technology, and more, it’s easy for people to think they are tech-savvy. However, the devices humans use daily are designed to be highly intuitive. With a glance at the screen and by following simple prompts, it’s possible to use an everyday device with little to no training. While this is excellent news for everyday tech users, it creates an unrealistic expectation that all technology is as easy to use as a smartphone.
With several failed digital transformation initiatives across multiple industries, professionals have learned how to create a people-centric and successful digital transformation process by leveraging a new category of solutions.
Digital Adoption Solutions puts the focus on human adoption of workplace technological changes. They run as interfaces that overlay the technology and intuitively guide new users through the learning process by providing in-app, contextual, real-time information to boost adoption.
A transformational process that lacks considering the human element is setting the organization up for a massive downfall. You don’t want to put your company in a situation where they are enabled with the right tools just to get frustrated on how to go about using them to their full potential.
DASs consider various learning styles and provide employees with the ongoing support they need to be successful using new technology in their everyday work processes.