So, you’ve built your robotic operating model and you’re starting to deliver processes for your digital workforce, but how do you know if you’ve identified the right processes for automation?
When you ask your business team, they’ll quickly tell you their ‘pain points’ and identify these as the goals for your automation. But are these actually the best and most strategically relevant processes to automate as part of your wider digital transformation?
One of the most important steps when beginning any project at scale starts with determining the correct tasks to automate in a business. This is a critical first step in setting up robotic process automation (RPA) and getting the most bang for your buck.
This is your opportunity to realise quick return on investment (ROI) and demonstrate the efficiency of RPA to stakeholders, while also evangelising a culture of continuous innovation within your organisation.
Overcoming automation friction
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